The use case: how Shipt deploys Slack
Shipt uses Slack for internal IT ticketing and automated workflows, for customer, shopper and retailer support, and for real-time collaboration with retail and technology partners through Slack Connect.
More reported results
Figures published in Slack’s case study. They are not independently measured by usedby.
78% of Slack users at Shipt use Slack apps and integrations, including Google Drive, Zapier and Polly
Employees across the business exchange almost 100,000 Slack messages each day
More than 500 employees are using one of Shipt’s 100 workflows in Slack created with Workflow Builder, an automation tool designed to streamline processes; workflows are custom-built for each department’s needs
In the customer’s words
In the face of a pandemic, every minute counts. Slack enables us to work quicker and smarter, delivering the best experience possible for our community.Other AI tools used by Shipt
Other public relationships recorded on usedby.
Explore Shipt’s AI stack
Other companies using Slack
Customers across industries, with public evidence.
AnthropicConfirmed
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Capital OneConfirmed
FIFAConfirmed
GocertifyConfirmedGo straight to the source
Based on Slack’s published case study. We check the public evidence; the results are reported by the vendor.
slack.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 30 minutesChecked
Printed word for word on the page, near the name of Shipt.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Shipt.
- Shipt uses SlackChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Previously, a small or medium issue would take three hours from start to finish. Now it takes 30 minutes in Slack.