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How SimpleSUB Water uses Crescendo

65%

“Internal ticket volume reduced by 65% for human agents”

As published on crescendo.ai. Captured by usedby on Oct 7, 2026.

What happened

SimpleSUB Water uses Crescendo's AI chat and voice assistants, together with human agents and a managed Zendesk environment, to handle billing and technical support for residents, installers and property managers. The assistants resolve repetitive inquiries and escalate only issues that need a human.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and SimpleSUB Water, not ours.

  • 22 seconds“Average voice time-to-agent for MyResidentBill escalations: 22 seconds”
  • 4 hours“Coverage hours extended by 4 hours daily”
  • 53 days“the MyResidentBill Chat Assistant went live on September 2, 2025, 53 days from kickoff”

Ticket volume handled by internal staff dropped by 65%, giving the team space to work proactively rather than reactively manage queues, effectively restoring the equivalent capacity of two full-time team members.

From the page. crescendo.ai, captured Oct 7, 2026

My ticket volume has gone way down, which is amazing.

Hannah Dwyer, Customer Service Lead, SimpleSUB Water. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 65%CheckedPrinted word for word on the page, near the name of SimpleSUB Water.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of SimpleSUB Water.
  • SimpleSUB Water uses CrescendoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

54 seconds“Our average time to an agent is 54 seconds.”Cuyana uses Crescendo. Another customer of Crescendo30 seconds“Human time-to-answer fell steadily during the ramp, now consistently holding under 30 seconds.”EVPassport uses Crescendo. Another customer of Crescendo50%“AI handled about 50% of all email inquiries”Kiki Milk uses Crescendo. Another customer of Crescendo