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How Stewart uses Crescendo

1 minute

“First response time dropped from 24-72 hours to 1 minute.”

As published on crescendo.ai. Captured by usedby on Oct 7, 2026.

What happened

Stewart Golf uses Crescendo's AI assistant, named Stewie, to handle customer inquiries across chat and email for its UK and US markets, with escalation to human agents for nuanced cases. Crescendo's human agents cover weekends, and the AI is improved through automated QA and knowledge base updates.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Stewart, not ours.

  • 75%“Within a month of going live, Stewie was handling 75% of customer inquiries globally across chat and email.”
  • 24 seconds“When escalation is needed, time from Stewie to human agent is 24 seconds”
  • 100%“At last check, Stewart Golf scored 100% customer satisfaction for four weeks running, a first in Nathan’s six years on the job.”

Within a month of going live, Nathan says KPIs were moving in the right direction. Stewie was handling 75% of customer inquiries globally, first response time had dropped from 24-72 hours to one minute, and TrustPilot scores were climbing

From the page. crescendo.ai, captured Oct 7, 2026

It's the first time since I've been in this role, six years now, that we scored 100% customer satisfaction four weeks in a row.

Nathan Hooper, Head of Customer Experience, Stewart. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 1 minuteCheckedPrinted word for word on the page, near the name of Stewart.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Stewart.
  • Stewart uses CrescendoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

54 seconds“Our average time to an agent is 54 seconds.”Cuyana uses Crescendo. Another customer of Crescendo30 seconds“Human time-to-answer fell steadily during the ramp, now consistently holding under 30 seconds.”EVPassport uses Crescendo. Another customer of Crescendo50%“AI handled about 50% of all email inquiries”Kiki Milk uses Crescendo. Another customer of Crescendo