The use case: how Sunrun deploys Replicant
Sunrun uses Replicant's AI voice agents to handle high-volume, repetitive payment calls in its contact center. The automation expanded to autopay enrollment, after-hours support, and Spanish-language support.
More reported results
Figures published in Replicant’s case study. They are not independently measured by usedby.
4.6/5
Sunrun’s 4.6/5 CSAT score reflects the seamless, AI-enhanced experience.
In the customer’s words
With Replicant, we found a true AI partner. We don’t have to search for a new solution every time - we trust them to deliver.Other companies using Replicant
Customers across industries, with public evidence.
Bulwark Pest ControlConfirmedCentury Support ServicesConfirmed
CorVelConfirmed
ECSIConfirmed
Evive BrandsConfirmed
FanaticsConfirmedGo straight to the source
Based on Replicant’s published case study. We check the public evidence; the results are reported by the vendor.
replicant.com- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Sunrun.
- Sunrun uses ReplicantChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
With 50% of payment-related calls resolved by AI, the contact center runs more efficiently, customer wait times drop, and escalations decrease. Sunrun’s 4.6/5 CSAT score reflects the seamless, AI-enhanced experience.