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How The Koin Club uses Yuma

56.9%

“The SLA response rate soared to 56.9%, a stark improvement from the initial 6%”

As published on yuma.ai, May 2025. Checked by usedby on Oct 10, 2026.

What happened

The Koin Club, a collectables e-commerce company, uses Yuma AI to automate customer support tickets across its two brands, The Koin Club and Tilly Pig, replying in each brand's tone. This lets a small support team handle inquiries from customers in different time zones.

Summary written by usedby from the source page, in English. The figures are those of Yuma and The Koin Club, not ours.

  • 40%“automating 40% of its customer support tickets with Yuma AI”
  • 83%“An 83% reduction in support staff since adopting Yuma AI”
  • 9x“they achieved at least 9x ROI with Yuma AI”

The SLA response rate soared to 56.9%, a stark improvement from the initial 6%, demonstrating Yuma AI's impact on The Koin Club's ability to meet customer needs swiftly.

From the page. yuma.ai

Switching to Yuma AI was exactly what we needed. We can now manage 30+ tickets in the the time it took us to do one call.

Head of CX, The Koin Club. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 56.9%CheckedPrinted word for word on the page, near the name of The Koin Club.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of The Koin Club.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • The Koin Club uses YumaCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

87%“The brand reports an 87% drop in average response times”Glossier uses Yuma. Another customer of Yuma12 minutes“Today, first response time holds steady at around 12 minutes.”Javvy Coffee uses Yuma. Another customer of Yuma4x“4x Cost Efficiency”UnBonMaillot uses Yuma. Another customer of Yuma