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How The Wonderful Company uses Moveworks

35%

“35% of employees ask Moveworks first when they have an IT-related question”

As published on moveworks.com. Checked by usedby on Oct 9, 2026.

What happened

The Wonderful Company uses the Moveworks AI Assistant, named Wond-E, to handle employee IT support requests. It maps requests to solutions across the company's systems and automates steps of the support process, with plans to extend it to HR and IT services as a single entry point for employees.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and The Wonderful Company, not ours.

Wonderful's new generative AI Assistant, named Wond-E, has changed IT support for employees for the better. The Moveworks AI Assistant engages one-on-one, surfacing solutions in seconds and automating every step of the IT support process.

From the page. moveworks.com

Automation, digital platforms, and other innovations are rapidly changing the fundamental nature of work. In partnership with Moveworks, The Wonderful Company is optimizing its operations and empowering its workforce to work smarter and faster to support digital transformation.

Dennis Paulsen, Vice President of IT, The Wonderful Company. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 35%CheckedPrinted word for word on the page, near the name of The Wonderful Company.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of The Wonderful Company.
  • The Wonderful Company uses MoveworksCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks49%“49% decrease in support ticket resolution time”Albemarle uses Moveworks. Another customer of Moveworks85%“Key improvements include 85% approval time reduction - from three days to 30 minutes”Ciena uses Moveworks. Another customer of Moveworks