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How Trueshore uses Sanas

about seven points

First-call resolution gain for the Sanas group

As published on sanas.ai, October 2026. Captured by usedby on Oct 8, 2026.

What happened

Trueshore, a Dominican Republic contact center owned by a large U.S. health insurer, deployed Sanas Accent Translation for about 50 inbound English-language patient-support associates so that patients and associates understand each other the first time. Results were tracked in weekly KPI reviews against a comparison group.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Trueshore, not ours.

  • +3.15 points“+3.15 points NPS”
  • +5%“+5% first-call resolution”

Within weeks, associates using Sanas improved first-call resolution by about seven points, and their NPS improved 7.5 times more than a comparison group, while handle time came down.

From the page. sanas.ai, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: about seven pointsCheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Trueshore.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Trueshore uses SanasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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