The use case: how Trupanion deploys Observe.AI
Trupanion, a pet medical insurer, uses Observe.AI's Post-Interaction AI, including QA forms, Auto QA and Moments, to evaluate customer calls across its remote contact center teams. It uses the resulting insights to standardize scoring, coach agents and address reasons customers cancel.
More reported results
Figures published in Observe.AI’s case study. They are not independently measured by usedby.
“For example, in January 2024, we retained 20% of the customers who called to cancel.
We were able to raise that to 25%,” shares Clark.
In the customer’s words
Observe.AI certainly played a massive part in helping us understand where our opportunities were. It allowed us to more effectively target and coach agents on where they needed to improve.Observe.AI users in Insurance & InsurTech
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Based on Observe.AI’s published case study. We check the public evidence; the results are reported by the vendor.
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- Oct 5, 2026
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- The figure: 5%Checked
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“For example, in January 2024, we retained 20% of the customers who called to cancel. We were able to raise that to 25%,” shares Clark.