The use case: how TSI deploys Sanas
TSI uses Sanas Accent Translation for its customer-service voice agents in the Philippines and Guatemala, serving several U.S. client programs, so that customers can understand agents more easily. Operations teams manage the deployment using daily Sanas reports and an internal dashboard.
In the customer’s words
On calls where several outsourcers are on the line, you can hear the difference between our agents and everyone else's. That is why we moved ahead with Sanas, and why it now runs for several hundred of our agents.Other companies using Sanas
Customers across industries, with public evidence.
AloricaConfirmed
Alta ResourcesConfirmed
Concora CreditConfirmed
Convey Health SolutionsConfirmed
DeliverThatConfirmed
EntrataConfirmedGo straight to the source
Based on Sanas’s published case study. We check the public evidence; the results are reported by the vendor.
sanas.ai- Source published
- Oct 24, 2026
- Last checked
- Nov 10, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of TSI.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- TSI uses SanasChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
TSI now runs Sanas for several hundred agents across the Philippines and Guatemala and is discussing more client programs. It sees the strongest effect in the Philippines, where call listening confirms how much easier its agents are to understand.