The use case: how Unified Residential deploys Zuma
Unified uses Zuma's Kelsey Collections AI to send rent reminders, payment nudges and delinquency follow-ups to residents. It connects to their Yardi system and lets a small central team manage collections across the portfolio.
More reported results
Figures published in Zuma’s case study. They are not independently measured by usedby.
Within the first month at Memphis, collections jumped from 80% to 95%.
$1M+ in recovered revenue year-to-date
6x increase in central team efficiency
Portfolio-wide, Unified now maintains a 96% average collection rate.
In the customer’s words
I'd used chatbots before but this wasn't a chatbot. This was an intelligent, agentic workflow that actually understood context. Kelsey is polite but persistent, and she matches the resident's tone. She really is our best collections rep.Kelsey is phenomenal, she is our best leasing assistantOther companies using Zuma
Customers across industries, with public evidence.
Gallery ResidentialConfirmed
Magnolia CapitalConfirmed
ZRS ManagementConfirmed
Certified Residential ManagementObserved
Raintree PartnersObservedGo straight to the source
Based on Zuma’s published case study. We check the public evidence; the results are reported by the vendor.
getzuma.com- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 80%Checked
Printed word for word on the page, near the name of Unified Residential.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Unified Residential.
- Unified Residential uses ZumaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Unified eliminated 18 Assistant Managers and now successfully operates with just 3 central collections agents managing the entire portfolio, an 85% reduction in headcount.