The use case: how Gallery Residential deploys Zuma
Gallery Residential uses Zuma's AI Leasing Assistant, Kelsey, to respond to leads around the clock, handle overflow and after-hours inquiries, and nurture prospects before handing them to on-site staff for tours and closing.
More reported results
Figures published in Zuma’s case study. They are not independently measured by usedby.
Captured 49.4% of prospects during after-hours when the office was closed
Maintained 27% lead-to-tour conversion rate (matching human performance)
Other companies using Zuma
Customers across industries, with public evidence.
Magnolia CapitalConfirmed
Unified ResidentialConfirmed
ZRS ManagementConfirmed
Certified Residential ManagementObserved
Raintree PartnersObservedGo straight to the source
Based on Zuma’s published case study. We check the public evidence; the results are reported by the vendor.
getzuma.com- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 70%Checked
Printed word for word on the page, near the name of Gallery Residential.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Gallery Residential.
- Gallery Residential uses ZumaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
By implementing Zuma's AI Leasing Assistant, Kelsey, Gallery kept their stellar 27% conversion rate while dramatically reducing the burden on their on-site team and capturing 49.4% more leads during those crucial after-hours periods.