The use case: how Unified Residential deploys Zuma
Unified Residential uses Zuma's Kelsey AI assistant to respond to leasing prospects, book tours and handle rent collections across its multifamily portfolio. It integrates with their Yardi system and works alongside onsite teams.
More reported results
Figures published in Zuma’s case study. They are not independently measured by usedby.
95% rent collection rate across the entire portfolio
3,000+ (3x) after-hours prospects captured and engaged
93 tour reviews providing invaluable qualitative insights
Across the entire portfolio, collection rates climbed from 84% to 96%.
In the customer’s words
Kelsey is phenomenal, she is our best leasing assistantI'd used chatbots before but this wasn't a chatbot. This was an intelligent, agentic workflow that actually understood context. Kelsey is polite but persistent, and she matches the resident's tone. She really is our best collections rep.Other companies using Zuma
Customers across industries, with public evidence.
Gallery ResidentialConfirmed
Magnolia CapitalConfirmed
ZRS ManagementConfirmed
Certified Residential ManagementObserved
Raintree PartnersObservedGo straight to the source
Based on Zuma’s published case study. We check the public evidence; the results are reported by the vendor.
getzuma.com- Last checked
- Oct 27, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: $1M+Checked
Printed word for word on the page, near the name of Unified Residential.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Unified Residential.
- Unified Residential uses ZumaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
$1M+ in lease value generated in 3 months