The use case: how Uniphore deploys DevRev
Uniphore moved its customer support from a previous ticketing tool to DevRev, using AirSync to migrate legacy data and keep Jira in bidirectional sync. It also integrates Rocketlane, PagerDuty alerts and monitoring tools so support, engineering and product teams work from a single environment.
More reported results
Figures published in DevRev’s case study. They are not independently measured by usedby.
16,000 tickets
72,000 comments
17,000 attachments
In the customer’s words
With DevRev, we have a single source of truthOther AI tools used by Uniphore
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Go straight to the source
Based on DevRev’s published case study. We check the public evidence; the results are reported by the vendor.
devrev.ai- Source published
- Sep 12, 2023
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 6 hoursChecked
Printed word for word on the page, near the name of Uniphore.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Uniphore.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Uniphore uses DevRevChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
When Uniphore made the decision to move to DevRev, migration was a breeze. Using AirSync, within just 6 hours, it was able to migrate: