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How Unity uses Moveworks

3 days to < 1 minute

“resolution time dropped from 3 days to < 1 minute”

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Unity uses the Moveworks AI Assistant, called Ninja Unicorn, in Slack as the front door for IT support. It answers questions from the knowledge base and automates workflows such as software access, password resets, group edits, and hardware troubleshooting, with approvals handled in Slack.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Unity, not ours.

  • 92%“92% of employees received instant help”
  • 25K“25K monthly interactions handled by AI Assistant”
  • 350+“350+ software licenses provisioned autonomously each month”
  • 30%“30% of IT issues resolved without human intervention”

Unity reduced resolution time for IT issues from 3 days to under 1 minute

From the page. moveworks.com, captured Oct 8, 2026

Moveworks brought our vision of instant support on Slack to life. The Assistant helps people through natural conversation just like an agent would, but at the speed of AI. It lets our team focus on fixing big things that are broken — not provisioning software licenses and unlocking accounts. That’s huge.

Brian Hoyt, CIO, Unity, Unity. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 3 days to < 1 minuteCheckedPrinted word for word on the page, near the name of Unity.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Unity.
  • Unity uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

75 to 65 daysTime-to-fillUnity uses Gem. Another tool at Unity50%of production time savedMiro uses Runway. Same industry: DevTools & Infrastructure$7.23M“Those 124 meetings have generated $7.23M in pipeline”Stream uses Amplemarket. Same industry: DevTools & Infrastructure