The use case: how Vault Health deploys New Relic
Vault Health uses New Relic's errors inbox to detect, triage, and resolve errors across its entire tech stack in one place. Engineering, QA, and customer reliability teams use it to compare system behavior after QA regression and to handle production escalations proactively.
In the customer’s words
With errors inbox, we expect our MTTR to be within 15 minutesOther companies using New Relic
Customers across industries, with public evidence.
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Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
newrelic.com- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 15 minutesChecked
Printed word for word on the page, near the name of Vault Health.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Vault Health.
- Vault Health uses New RelicChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The focus is now on using errors inbox to solve issues proactively and detect and solve issues before a customer picks up the phone to call it in. The result? A short MTTR of 15 minutes or less that customers may not even notice.