40%
“freeing up 40% of level 1 help-desk capacity”
As published on moveworks.com. Checked by usedby on Oct 9, 2026.
What happened
Vituity deployed the Moveworks AI Assistant, Otto, inside Microsoft Teams as a single entry point for employee support, automating IT and HR requests such as password resets, account provisioning and software access. It also uses the assistant to send targeted communications to specific groups of physicians instead of mass emails.
Summary written by usedby from the source page, in English. The figures are those of Moveworks and Vituity, not ours.
- 200“The Assistant automatically enables more than 200 accounts per month.”
It now absorbs a significant share of routine IT and HR requests — including password resets, software access, HR questions, and account provisioning— freeing up 40% of level 1 help-desk capacity.
Moveworks has reduced the average time to close issues by an entire business day. Over thousands of issues, that’s freed up our teams for higher priorities.
What the story claims, and what we checked
What we compared with the page.
- The figure: 40%CheckedPrinted word for word on the page, near the name of Vituity.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Vituity.
- Vituity uses MoveworksCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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