The use case: how William Hill deploys New Relic
William Hill uses New Relic to monitor its real-time betting and gaming tech stack and to troubleshoot incidents. It built an Impact Listener application on top of New Relic that correlates priority one incidents with lost revenue and shows this in New Relic dashboards, and it uses dashboards for KPIs, proactive alerting and incident retrospectives.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
With an improved ability to correlate technical problems to business outcomes, teams have seen significant improvements in their troubleshooting efforts—including a 25% improvement in resolving P1 incidents within 60 minutes.
In the customer’s words
What I like the most about New Relic, is that it’s reliable, it works. It does what it says on the tin.Other AI tools used by William Hill
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New Relic users in Gaming & Esports
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Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
newrelic.com- Last checked
- Nov 12, 2026
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- The figure: 80%Checked
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- William Hill uses New RelicChecked
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With an improved ability to correlate technical problems to business outcomes, teams have seen significant improvements in their troubleshooting efforts—including a 25% improvement in resolving P1 incidents within 60 minutes.