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How Youth on Course uses HubSpot

16%

“Response times improved by 16%”

As published on hubspot.com. Captured by usedby on Oct 3, 2026.

What happened

Youth on Course, a nonprofit that subsidizes golf for junior players, replaced a shared Gmail inbox with HubSpot Service Hub. It uses Help Desk for ticketing and the Customer Agent AI assistant to answer common questions from members, donors and course partners.

Summary written by usedby from the source page, in English. The figures are those of HubSpot and Youth on Course, not ours.

  • 7%“Customer satisfaction scores rose by 7%”

Despite a 75% increase in support tickets, Youth on Course improved speed and satisfaction at the same time:

From the page. hubspot.com, captured Oct 3, 2026

Today, customers expect immediate and efficient service. If we’re not using the right tools to deliver that, we get left behind. HubSpot gives us the speed, structure, and intelligence to keep up—and grow.

John Mothershead, Director of Member Success, Youth on Course. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 16%CheckedPrinted word for word on the page, near the name of Youth on Course.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Youth on Course.
  • Youth on Course uses HubSpotCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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