2,243 customer stories of AI tools, quoted from the pages they came from
Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.
2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.
- Fabletics uses Cognigy's agentic AI on voice and chat to handle customer service journeys end to end, such as authenticating customers, updating account and order data, and processing refunds.Fabletics uses Cognigy. Fashion & Apparel.Vendor case studycognigy.comCaptured Oct 2, 2026
- Schwarz Digits equips Lidl store employees with headsets to talk to a voice assistant (LIVA) built on Cognigy. Employees use voice commands to look up product details or stock levels and to perform tasks such as opening…Schwarz Digits uses Cognigy.Vendor case studycognigy.comCaptured Oct 2, 2026
- DHL uses a Cognigy AI Agent in its contact center to handle customer service inquiries at large scale, aiming to maintain service quality.DHL uses Cognigy. Logistics & Supply Chain.Vendor case studycognigy.comCaptured Oct 2, 2026
