2,243 customer stories of AI tools, quoted from the pages they came from
Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.
2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.
- LG Uplus's AI Contact Center team uses Arize AX to build an evaluation-driven development workflow for its customer service AI agents.LG Uplus uses Arize AI. Telecommunications.Vendor case studyarize.comCaptured Oct 5, 2026
- Tripadvisor uses Arize to monitor and observe both traditional ML models and LLM-based systems in one platform. It traces and evaluates multi-agent workflows, such as its AI trip planner, to catch model failures,…Tripadvisor uses Arize AI. Travel & Hospitality.Vendor case studyarize.comCaptured Oct 5, 2026
- Countus uses Workato, implemented with partner Ciphix, to automate employee onboarding, account setup and license provisioning by integrating its recruitment, HR and IT systems with Microsoft Dynamics, replacing manual…Countus uses Workato.Vendor case studyworkato.comCaptured Oct 5, 2026
- After acquiring the savings app Digit, Oportun adopted Coda across the merged company to replace several separate tools such as OKR software and product planning tools.Oportun uses Coda.Vendor case studycoda.ioCaptured Oct 4, 2026
- PlayPlay uses Modjo to automatically fill structured opportunity qualification cards ("ID Cards") in Salesforce after each sales call.PlayPlay uses Modjo.Vendor case studymodjo.aiCaptured Oct 4, 2026
- ICICI Prudential used TrueFan AI to generate personalized celebrity videos, each introducing an individual agent by name, which agents shared with prospective customers over WhatsApp and email to start conversations and…ICICI Prudential Life Insurance uses TruefanAI. Insurance & InsurTech.Vendor case studytruefan.aiCaptured Oct 4, 2026
- Amazon used TrueFan AI to run a personalized, celebrity-style AI campaign promoting its internal Sambhav event in Delhi.Amazon uses TruefanAI. E-commerce & D2C.Vendor case studytruefan.aiCaptured Oct 4, 2026
- Dyson uses TruefanAI to follow up with customers who tried the Airwrap in a store but did not buy. In-store promoters capture names and phone numbers on a microsite, and each customer then gets a personalized video sent…Dyson uses TruefanAI. Consumer Goods.Vendor case studytruefan.aiCaptured Oct 4, 2026
- Okapi Partners, a proxy solicitation and investor response firm, uses Hebbia as its AI platform to review large volumes of documents for proxy campaign research, precedent analysis and market intelligence.Okapi Partners uses Hebbia.Vendor case studyhebbia.comCaptured Oct 4, 2026
- Orrick, a global law firm, uses Hebbia's Matrix platform to streamline corporate due diligence and other legal tasks.Orrick Herrington & Sutcliffe uses Hebbia. Legal & Compliance.Vendor case studyhebbia.comCaptured Oct 4, 2026
- Patagonia implemented Talkdesk CX Cloud for its customer service and support operations, alongside a migration to Salesforce, to improve reliability and consistency across systems.Patagonia uses Talkdesk. Fashion & Apparel.Vendor case studytalkdesk.comCaptured Oct 4, 2026
- Canon Europe uses Talkdesk in its call center to get real-time insights and visibility into sales floor activity and customer perception of the brand.Canon Europe uses Talkdesk.Vendor case studytalkdesk.comCaptured Oct 4, 2026
- CookUnity uses Artisan's AI BDR, Ava, to build targeted contact lists, enrich accounts, and send personalized multi-touch email sequences to corporate and healthcare prospects.cook-unity uses Artisan. Restaurants & Food Services.Vendor case studyartisan.coCaptured Oct 3, 2026
- Cursor runs production inference for its in-editor coding agents on Together AI GPU clusters built on NVIDIA Blackwell, tuned for low latency.Cursor uses Together AI. DevTools & Infrastructure.Vendor case studytogether.aiCaptured Oct 3, 2026
- Propel builds AI agents that review pull requests. It indexes customer repositories in Chroma Cloud so the agent can retrieve context across the whole codebase and its dependencies, combining semantic search with regex…Propel uses Chroma. Manufacturing.Vendor case studytrychroma.comCaptured Oct 3, 2026
- iCIMS uses Workato as a unified integration and automation platform to connect its CRM, ERP, HRIS, and ITSM systems with real-time data flows, replacing hard-to-maintain custom integrations and manual processes.iCIMS uses Workato. HR & Recruiting.Vendor case studyworkato.comCaptured Oct 3, 2026
- Xemplo uses Workato Embedded to build a customer-facing integration between its workforce management platform and Bullhorn for Salesforce.Xemplo uses Workato.Vendor case studyworkato.comCaptured Oct 3, 2026
- Ace Hardware uses Paradox's conversational AI to schedule candidate interviews and handle phone screens for high-volume warehouse hiring.Ace Hardware uses Paradox. Retail.Vendor case studyparadox.aiCaptured Oct 3, 2026
- Coterie Baby's customer experience team uses Kustomer's data-first architecture and AI integrations to automate order management, reduce manual work, and deliver faster customer support.Coterie Baby uses Kustomer.Vendor case studykustomer.comCaptured Oct 3, 2026
- Terra Kaffe switched from Zendesk to Kustomer as its CRM and customer service platform to see each customer's full history with the brand in one timeline.Terra Kaffe uses Kustomer. E-commerce & D2C.Vendor case studykustomer.comCaptured Oct 3, 2026
- TwelveLabs builds multimodal video AI models (Marengo for video search and Pegasus for video analysis) and makes them available to developers through Amazon Bedrock.TwelveLabs uses AWS Bedrock.Vendor case studyaws.amazon.comCaptured Oct 3, 2026
- Nasdaq built Nasdaq Sustainable Lens, a serverless ESG analysis solution for its IR Insight platform using Amazon Bedrock and AWS Lambda.Nasdaq uses AWS Bedrock. Investment & VC.Vendor case studyaws.amazon.comCaptured Oct 3, 2026
- Canibuild uses 11x to automatically call, qualify and book demos for inbound leads, and to run repeatable outbound campaigns such as cold prospecting, job-change, website visitor and win-back outreach.canibuild uses 11x. Construction.Vendor case study11x.aiCaptured Oct 2, 2026
- Fujitsu worked with Cohere to build Takane, a custom Japanese large language model based on the Command series and deployed privately.Fujitsu uses Cohere. IT Services & System Integration.Vendor case studycohere.comCaptured Oct 2, 2026
- Rakuten Advertising is operationalizing AI agents across its affiliate marketing business, using a hub-and-spoke model with a core team and embedded analysts in business units.Rakuten Advertising uses Relevance AI. Advertising & AdTech.Vendor case studyrelevanceai.comCaptured Oct 2, 2026
- Lightspeed built an AI BDR agent named Alex on Relevance AI that researches prospects, writes outreach, handles replies and hands over to sales reps.Lightspeed uses Relevance AI. E-commerce & D2C.Vendor case studyrelevanceai.comCaptured Oct 2, 2026
- Veed, a browser-based video editing platform, runs user videos through AssemblyAI's speech-to-text model to generate transcripts.Veed.io uses Assembly AI. Marketing Tech.Vendor case studyassemblyai.comCaptured Oct 2, 2026
- Figma's marketing operations team uses Clay Audiences to unify Salesforce CRM data, Snowflake product signals, and third-party enrichment into one continuously updated record.Figma uses Clay. DevTools & Infrastructure.Vendor case studyclay.comCaptured Oct 2, 2026
- Nasdaq uses the Databricks Data + AI Platform to power business insights, machine learning models and data science applications.Nasdaq uses Databricks. Investment & VC.Vendor case studydatabricks.comCaptured Oct 2, 2026
- Rolls-Royce Civil Aerospace uses the Databricks lakehouse to process streaming datasets, such as environmental contamination data, from jet engines in flight.Rolls-Royce uses Databricks. Aerospace & Defense.Vendor case studydatabricks.comCaptured Oct 2, 2026
- Heineken uses Databricks as a unified data platform to consolidate fragmented data into a trusted foundation for AI.Heineken uses Databricks. Consumer Goods.Vendor case studydatabricks.comCaptured Oct 2, 2026
- Mastercard uses Databricks for AI governance and data responsibility, aiming to get more value from enterprise data for personalization, tool efficiency and fraud prevention while keeping AI use ethical.Mastercard uses Databricks. Fintech & Payments.Vendor case studydatabricks.comCaptured Oct 2, 2026
- Shopify's product managers record short async videos in Descript, using webcam and screen recordings, to give updates and propose ideas to the VP Product.Shopify uses Descript. E-commerce & D2C.Vendor case studydescript.comCaptured Oct 2, 2026
- Snackpass moved from Salesforce to Attio as its CRM, using custom objects, lists, automated workflows and reports to manage prospecting, the sales pipeline, customer success and revenue tracking in one place.Snackpass uses Attio. Restaurants & Food Services.Vendor case studyattio.comCaptured Oct 2, 2026
- Flatfile moved its CRM from Salesforce to Attio and uses Deals and People objects with automations to track the full sales funnel from first touchpoint to closed deal.Flatfile uses Attio. Data & Analytics.Vendor case studyattio.comCaptured Oct 2, 2026
- Modal uses Attio as the central CRM for its product-led growth motion, syncing workspace and product usage data from Segment and building automated workflows to identify upgrade candidates, churn-risk accounts and warm…Modal uses Attio. DevTools & Infrastructure.Vendor case studyattio.comCaptured Oct 2, 2026
- Jobcase uses Deepgram Aura-2 text-to-speech, with Deepgram speech-to-text in the same pipeline, to power AI-driven inbound and outbound voice calls with job seekers.Jobcase uses Deepgram.Vendor case studydeepgram.comCaptured Oct 2, 2026
- Prem AI self-hosts Deepgram Nova-3 inside its Trusted Execution Environments to give its sovereign AI platform real-time and batch speech-to-text.Prem AI uses Deepgram.Vendor case studydeepgram.comCaptured Oct 2, 2026
- MaxContact, a contact center software provider, integrated Deepgram's speech-to-text into its Speech Analytics platform to transcribe customer calls, including mono recordings.MaxContact uses Deepgram.Vendor case studydeepgram.comCaptured Oct 2, 2026
- A corporate travel management provider embedded AI agent-powered self-service in its online travel portal. Business travelers use it to handle bookings, itinerary changes and service requests without leaving the portal.Global travel company uses Kore.ai.Vendor case studykore.aiCaptured Oct 2, 2026
