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How Lightspeed uses Relevance AI

As published on relevanceai.com. Captured by usedby on Oct 2, 2026.

What happened

Lightspeed built an AI BDR agent named Alex on Relevance AI that researches prospects, writes outreach, handles replies and hands over to sales reps. It was rolled out in stages by a cross-functional AI pod, and reusable modules are now being extracted to build more agents across go-to-market functions.

Summary written by usedby from the source page, in English. The figures are those of Relevance AI and Lightspeed, not ours.

Researches prospects, crafts outreach, handles replies, and hands over to reps seamlessly — embedded in a complex global sales stack.

From the page. relevanceai.com, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lightspeed.
  • Lightspeed uses Relevance AICheckedConfirmed line. Latest check across sources: Oct 2, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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