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How Terra Kaffe uses Kustomer

As published on kustomer.com. Captured by usedby on Oct 3, 2026.

What happened

Terra Kaffe switched from Zendesk to Kustomer as its CRM and customer service platform to see each customer's full history with the brand in one timeline. It also gives engineering and ops teams observer seats to view customer feedback.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Terra Kaffe, not ours.

Throughout our relationship with Kustomer, we’ve been able to maintain a CSAT in the mid-90s for much of our growth, and we’re able to more effectively serve our community, even as it’s more than quadrupled in a relatively short period of time.

From the page. kustomer.com, captured Oct 3, 2026

The most persuasive feature Kustomer offered was the timeline layout.

Cate Martques, CXO, Terra Kaffe. Source, captured Oct 3, 2026

The most persuasive feature Kustomer offered was the timeline layout. We prefer to handle customers within the full context of their relationship with us, not through siloed tickets that provide little insight into their overall experience with the Terra Kaffe brand.

Cate Marques, CXO, Terra Kaffe. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Terra Kaffe.
  • Terra Kaffe uses KustomerCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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