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How Patagonia uses Talkdesk

As published on talkdesk.com. Captured by usedby on Oct 4, 2026.

What happened

Patagonia implemented Talkdesk CX Cloud for its customer service and support operations, alongside a migration to Salesforce, to improve reliability and consistency across systems. The 300+ member CX team was trained on the platform.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Patagonia, not ours.

To improve reliability and create consistency across systems, Patagonia turned to Talkdesk. The Talkdesk CX Cloud implementation happened alongside a migration to Salesforce, and the projects required a partnership between Stoner, Patagonia’s training, IT teams and Talkdesk support.

From the page. talkdesk.com, captured Oct 4, 2026

One of the things that’s wonderful about Talkdesk is that they’re very responsive. When we submit a ticket or report a service issue, they respond quickly.

Mari Stoner, Senior Manager, CX Operations, Patagonia. Source, captured Oct 4, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 4, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Patagonia.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Patagonia uses TalkdeskCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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