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How MaxContact uses Deepgram

As published on deepgram.com. Captured by usedby on Oct 2, 2026.

What happened

MaxContact, a contact center software provider, integrated Deepgram's speech-to-text into its Speech Analytics platform to transcribe customer calls, including mono recordings. The transcripts feed its AI analysis for agent training and compliance, with features such as speaker diarization and redaction.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and MaxContact, not ours.

Deepgram's STT technology was integrated into MaxContact's platform, providing fast and accurate transcriptions as well as advanced features such as speaker diarization and audio intelligence capabilities like redaction.

From the page. deepgram.com, captured Oct 2, 2026

Deepgram is the most accurate speech vendor we evaluated,

Matthew Yates, VP of Engineering, MaxContact, MaxContact. Source, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of MaxContact.
  • MaxContact uses DeepgramCheckedConfirmed line. Latest check across sources: Oct 2, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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