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Herramientas, empresas

Cómo usa Hawksmoor PolyAI

80,000 covers

“80,000 covers booked, and a 20% missed call rate reduced to zero”

Tal como se publicó en poly.ai, marzo de 2026. Capturado por usedby el 8 oct 2026.

Qué pasó

Hawksmoor uses a PolyAI voice agent integrated with OpenTable to answer every reservation call across all 14 of its restaurants, including after hours, giving callers live table availability. The agent also handles SMS and FAQs, and its analytics show the team what callers want and where they drop off.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de PolyAI y de Hawksmoor, no nuestras.

  • 11–12%“Conversion through the agent sits at 11–12%, ahead of the 8–9% conversion recorded when calls were handled in-restaurant.”
  • 42,000“Across a full year, that came to around 42,000 unanswered calls, 20% of total call volume.”
  • 1,300“At peak times, Hawksmoor was missing as many as 1,300 calls a week.”

With PolyAI, every call is now answered. The 20% missed call rate has dropped to zero, and guests who previously hit voicemail at 10 pm or rang into a busy restaurant on a Saturday shift now reach the agent immediately.

De la página. poly.ai, capturada el 8 oct 2026

I would absolutely recommend PolyAI to other restaurants; it's been a game-changer for us. Every call is getting answered, and we've seen the benefits in terms of conversion and revenue.

Alex Grace-Smith, Group Head of Reservations, Hawksmoor, Hawksmoor. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 80,000 coversVerificadoImpresa palabra por palabra en la página, cerca del nombre de Hawksmoor.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Hawksmoor.
  • Los números de nuestro resumenVerificadoCada uno está impreso en la página.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • Hawksmoor usa PolyAIVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

Misma empresa, misma herramienta o mismo sector.

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