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Herramientas, empresas

Cómo usa Howard Brown Health PolyAI

72%

“72% reduction in Average Handle Time for routine requests”

Tal como se publicó en poly.ai, abril de 2025. Capturado por usedby el 8 oct 2026.

Qué pasó

Howard Brown Health uses a 24/7 multilingual AI voice agent named Alex to handle patient calls, including routine requests like appointment scheduling, test results and prescription refills through MyChart integration. It also detects distressed callers and escalates them to human agents.

Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de PolyAI y de Howard Brown Health, no nuestras.

  • 30%“Initially aiming for a 20% call containment rate, PolyAI exceeded expectations by achieving 30%.”
  • 4%“Patient satisfaction scores also saw an increase of 4%, primarily driven by the enhanced ease and efficiency with which patients could schedule appointments and access services.”
  • 58.6 seconds“The Average Handle Time (AHT) for calls managed by PolyAI was around 58.6 seconds, compared to 3.5 minutes for human agents.”

Initially aiming for a 20% call containment rate, PolyAI exceeded expectations by achieving 30%. Patient satisfaction scores also saw an increase of 4%, primarily driven by the enhanced ease and efficiency with which patients could schedule appointments and access services.

De la página. poly.ai, capturada el 8 oct 2026

Being able to contain routine calls freed up our staff to focus on the tasks that are most valuable and require additional nuance.

Lauren Sullivan, Chief Information Officer, Howard Brown Health, Howard Brown Health. Fuente, capturada el 8 oct 2026

Lo que dice la historia, y lo que verificamos

Comparamos la historia con su página en línea el 8 oct 2026.

  • La cifra: 72%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Howard Brown Health.
  • El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Howard Brown Health.
  • Los números de nuestro resumenVerificadoCada uno está impreso en la página.
  • La fecha de publicaciónVerificadoLeída en los metadatos de la propia página, nunca adivinada.
  • Howard Brown Health usa PolyAIVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
  • El resultado en síNo verificadoLo citamos; no lo medimos.

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