17%
“Ideris has increased its self-serve support rate by 17%”
Tal como se publicó en intercom.com. Capturado por usedby el 8 oct 2026.
Qué pasó
Ideris, a Brazilian e-commerce integration platform, uses Intercom Messenger as its primary support channel and Articles to run a help center for customer self-service. It also uses Product Tours, Series campaigns and the Intercom API for onboarding, surveys, feedback and connecting other tools.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Intercom y de Ideris, no nuestras.
- 90%“Since implementing Intercom, it's receiving more than 5,000 visits every month – a 90% increase.”
The team leverages Articles to host a robust help center and empower customers to self-serve answers to their own queries. Before using Intercom, Ideris's help center was receiving up to 500 visits per month. Since implementing Intercom, it's receiving more than 5,000 visits every month – a 90% increase.
We really like Intercom’s UI and we know that it provides an outstanding experience for our customers, which we feel pretty great about. It’s as simple as that!
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 8 oct 2026.
- La cifra: 17%VerificadoImpresa palabra por palabra en la página, cerca del nombre de Ideris.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Ideris.
- Ideris usa IntercomVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 8 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
