El uso: cómo Telepass implementa Agentforce
Telepass uses Agentforce as a customer-facing FAQ agent that answers everyday questions in chat through its self-service portal, drawing on its knowledge base via Data 360, and escalates to a live rep with context when needed. A second internal agent gives service reps instant access to policies, product details and offers during customer calls.
Otros resultados publicados
Cifras publicadas en el caso de estudio de Agentforce. usedby no las mide de forma independiente.
Agentforce now autonomously resolves approximately 87% of incoming customer inquiries.
Agentforce now handles 40,000 conversations per week
Making over 1.4 million LLM calls per month to reason and take action
The team had Salesforce Platform up and running in six weeks, and within 10 weeks they were already seeing ROI.
En palabras del cliente
Getting started with Agentforce was easy. I didn’t have to write anything newOtras empresas que utilizan Agentforce
Clientes de distintos sectores, con pruebas públicas.
1-800AccountantConfirmado
AccentureConfirmadoAflac JapanConfirmado
BionicConfirmado
CVS HealthConfirmado
Endress+HauserConfirmadoConsultar la fuente
Basado en el caso de éxito publicado por Agentforce. Verificamos las pruebas públicas; los resultados son los que declara el proveedor.
salesforce.com- Última verificación
- 15 nov 2026
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Lo que comparamos con la página.
- La cifra: 50%Verificado
Impresa palabra por palabra en la página, cerca del nombre de Telepass.
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- Telepass usa AgentforceVerificado
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- El resultado en síNo verificado
Lo citamos; no lo medimos.
Making over 1.4 million LLM calls per month to reason and take action, Agentforce now autonomously resolves approximately 87% of incoming customer inquiries. By serving as the first line of support, it’s helping customers get the answers they need faster and giving service reps more time to help with complex needs.