Cómo usa Terra Kaffe Kustomer
Tal como se publicó en kustomer.com. Capturado por usedby el 3 oct 2026.
Qué pasó
Terra Kaffe switched from Zendesk to Kustomer as its CRM and customer service platform to see each customer's full history with the brand in one timeline. It also gives engineering and ops teams observer seats to view customer feedback.
Resumen escrito por usedby a partir de la página de origen, en inglés. Las cifras son de Kustomer y de Terra Kaffe, no nuestras.
Throughout our relationship with Kustomer, we’ve been able to maintain a CSAT in the mid-90s for much of our growth, and we’re able to more effectively serve our community, even as it’s more than quadrupled in a relatively short period of time.
The most persuasive feature Kustomer offered was the timeline layout.
The most persuasive feature Kustomer offered was the timeline layout. We prefer to handle customers within the full context of their relationship with us, not through siloed tickets that provide little insight into their overall experience with the Terra Kaffe brand.
Lo que dice la historia, y lo que verificamos
Comparamos la historia con su página en línea el 3 oct 2026.
- El pasaje citado arribaVerificadoCopiado palabra por palabra de la página, cerca del nombre de Terra Kaffe.
- Terra Kaffe usa KustomerVerificadoLínea de nivel Confirmado. Última verificación entre todas las fuentes: 3 oct 2026.
- El resultado en síNo verificadoLo citamos; no lo medimos.
Más historias
Misma empresa, misma herramienta o mismo sector.
