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How Abby Connect uses Deepgram

30%

“the time spent per audit has been reduced by 30%”

As published on deepgram.com. Checked by usedby on Oct 9, 2026.

What happened

Abby Connect uses Deepgram's real-time streaming speech-to-text to power its AI Receptionist voice agent for tasks like scheduling and intake. It also uses Deepgram's pre-recorded transcription of human receptionist calls to feed a quality assurance system that scores calls.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Abby Connect, not ours.

  • 5x“The QA team can now review 5x more calls per day”
  • 100,000“With over 100,000 calls transcribed monthly”

By using Deepgram's accurate transcriptions and summaries, Abby Connect revolutionized its manual QA process. The QA team can now review 5x more calls per day, and the time spent per audit has been reduced by 30%.

From the page. deepgram.com

What the story claims, and what we checked

What we compared with the page.

  • The figure: 30%CheckedPrinted word for word on the page, near the name of Abby Connect.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Abby Connect.
  • Abby Connect uses DeepgramCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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