The use case: how Achievers deploys Forethought
Achievers uses Forethought's Solve to resolve repetitive support inquiries such as password resets through a chat widget, and Triage to classify and route incoming tickets and filter out spam in Salesforce Service Cloud.
More reported results
Figures published in Forethought’s case study. They are not independently measured by usedby.
Today, they’ve achieved a stellar 69% deflection rate.
Achievers’ engagement score has also increased by 50%
reducing the need for 5 support agent headcounts
In the customer’s words
It’s great that we’ve been able to create something that agents love. They’re not worried about their jobs going away; they see the AI & automation tools as their teammate so that they can focus on enhancing the experience for our members.Other AI tools used by Achievers
Other public relationships recorded on usedby.
Explore Achievers’s AI stack
Forethought users in HR & Recruiting
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Forethought’s published case study. We check the public evidence; the results are reported by the vendor.
forethought.ai- Last checked
- Oct 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 93%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Achievers.
- Achievers uses ForethoughtChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
With Forethought, Achievers’ tier 1 support team has reached 93% first contact resolution. Achievers’ engagement score has also increased by 50%.