The use case: how Alight deploys Automation Anywhere
Alight uses Automation Co-Pilot together with AWS Textract and Comprehend to automate claims processing. A Claims AI Agent extracts and validates receipts and flags issues for human review.
More reported results
Figures published in Automation Anywhere’s case study. They are not independently measured by usedby.
This resulted in simplified operations, processing time cut to less than a day, and a 50% reduction in call volume thanks to faster payouts and personalized responses.
In the customer’s words
Through Automation Co-Pilot, our generative AI model gets better every day with real-time feedback.Other AI tools used by Alight
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Automation Anywhere users in HR & Recruiting
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Based on Automation Anywhere’s published case study. We check the public evidence; the results are reported by the vendor.
automationanywhere.com- Source published
- Jul 24, 2025
- Last checked
- Oct 7, 2026
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- The figure: 95%Checked
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- Alight uses Automation AnywhereChecked
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Alight led design thinking workshops to understand and optimize its decade-old manual claims process. They reduced 350 rule sets to one unified standard before implementing automation with Automation Anywhere and AWS.