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How Allstate uses Uniphore

$5M

“HOW A DIGITAL-FIRST ROADSIDE EXPERIENCE SAVED ALLSTATE $5M AND REDUCED AGENT LOAD BY 48%”

As published on uniphore.com, April 2026. Captured by usedby on Oct 8, 2026.

What happened

Allstate uses Uniphore Customer Service AI to run a digital self-service experience for its roadside assistance program, guiding callers with voice and visual guidance and sharing customer context with agents.

Summary written by usedby from the source page, in English. The figures are those of Uniphore and Allstate, not ours.

Allstate aimed to reduce customer effort and improve containment in its roadside assistance program. The team wanted to guide callers through a digital experience, reduce abandonment, and share customer context with agents to streamline resolution.

From the page. uniphore.com, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: $5MCheckedPrinted word for word on the page, near the name of Allstate.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Allstate.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Allstate uses UniphoreCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

26“the scope of projects running on Domino organically grew from three to 26”Allstate uses Domino Data Lab. Another tool at Allstate85%“85% Reduction in training time”Velera uses Uniphore. Another customer of Uniphore65%Decrease in audience creation timeAtlassian uses Uniphore. Another customer of Uniphore