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Search tools, companies

How Assembled uses Pinecone

~95%

“a ~95% reduction of time, freeing up human agents to focus on more complex issues”

As published on pinecone.io. Captured by usedby on Oct 8, 2026.

What happened

Assembled uses Pinecone vector search, combined with Algolia keyword search, to retrieve relevant information for its Assembled Assist tool. Assist uses LLMs to generate contextual responses to customer support tickets, and the retrieval step supports those responses through a RAG approach.

Summary written by usedby from the source page, in English. The figures are those of Pinecone and Assembled, not ours.

With Assembled Assist, tasks that once took 40 minutes are now completed in just 2 minutes — a ~95% reduction of time, freeing up human agents to focus on more complex issues.

From the page. pinecone.io, captured Oct 8, 2026

Pinecone was a no-brainer for us. We needed to move quickly, and Pinecone was the leader in the vector database space. Its cost-effectiveness and ease of integration have been significant advantages, allowing us to focus on delivering value rather than managing infrastructure. We can test and adjust on the fly, which is crucial for maintaining high search quality and continuously enhancing our support solutions.

John Wang, Co-founder and CTO of Assembled, Assembled. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: ~95%CheckedPrinted word for word on the page, near the name of Assembled.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Assembled.
  • Assembled uses PineconeCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

95%“95% internal adoption across 120+ employees without extensive training”Assembled uses Dust. Another tool at Assembled10x faster“10x faster response generation for RFPs and compliance questionnaires.”1up uses Pinecone. Another customer of Pinecone20% → 97%accuracy in ingredient matchingAllspice uses Pinecone. Another customer of Pinecone