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How Assort Health uses LiveKit

90%

“Assort Health's customers can use AI to handle 90% of inbound calls”

As published on livekit.com, June 2025. Captured by usedby on Oct 8, 2026.

What happened

Assort Health builds AI agents that handle patient communications by voice, SMS, and web for specialty healthcare practices. It uses LiveKit's Agents framework, SIP support, and cloud edge network as the real-time voice infrastructure for scheduling, triage, and other front-office tasks.

Summary written by usedby from the source page, in English. The figures are those of LiveKit and Assort Health, not ours.

  • 20 million“Over 20 million patient interactions have been processed on LiveKit”
  • 27 million“The platform has handled over 27 million patient-facing interactions with a 4.3/5 satisfaction rating and supports both inbound and outbound agents.”
  • 99%+“Our agent greets them immediately and handles the interaction from the very beginning, with 99%+ accuracy.”

Patient calls are routed through Assort Health's internal abstraction layer, enabling intelligent workflows such as triaging patients to the correct department or physician, booking back-to-back appointments for siblings, and verifying insurance coverage in real time.

From the page. livekit.com, captured Oct 8, 2026

LiveKit enables us to very granularly fine-tune our agent code for every workflow and use any model provider. No other platform gives us this level of control.

Jeffery Liu, Founder & Co-CEO, Assort Health. Source, captured Oct 8, 2026

When a new model comes out, we don't want to have to figure out how to integrate it into our product. Our focus is on building the safest, highest-performing, and most specialized patient-facing AI platform, and LiveKit is a key part of the real-time infrastructure that helps us scale.

Jeffery Liu, Founder & Co-CEO, Assort Health. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 90%CheckedPrinted word for word on the page, near the name of Assort Health.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Assort Health.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Assort Health uses LiveKitCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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