Skip to main content
usedby
Search tools, companies

How athenahealth uses Coveo

As published on coveo.com, January 2018. Checked by usedby on Oct 9, 2026.

What happened

athenahealth uses Coveo to unify knowledge from several siloed systems into one knowledge base with a single embedded search interface for its customer support agents. The tool gives agents personalized, case-relevant article recommendations and also powers a self-service portal for healthcare providers.

Summary written by usedby from the source page, in English. The figures are those of Coveo and athenahealth, not ours.

With a single embedded interface and personalized article recommendations, agents get AI-powered, case-relevant answers first. Then they can search within the UI to find even more help for each customer interaction.

From the page. coveo.com

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of athenahealth.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • athenahealth uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo12%increase in registrations for seminars and emailFASKEN uses Coveo. Another customer of Coveo