How Four Hands uses Coveo
26%
“Search conversion rates increased by 26%”
As published on coveo.com, May 2026. Captured by usedby on Oct 4, 2026.
What happened
Four Hands, a wholesale furniture company, uses Coveo for AI-powered search, product recommendations, audience personalization and a merchandising hub on its ecommerce site. The merchandising team can adjust product visibility and run campaigns without developer support.
Summary written by usedby from the source page, in English. The figures are those of Coveo and Four Hands, not ours.
- 19%“Improved discovery and AI-driven recommendations contributed to a 19% increase in average order value.”
- 80%“The share of orders influenced by search grew from 74% to more than 80%, demonstrating search’s growing role in helping customers discover and purchase the right products.”
- under 1%“Today, zero-result searches remain under 1%, creating a smoother and more efficient discovery experience.”
Since launching Coveo in March 2025, Four Hands has seen meaningful gains across search performance, merchandising agility, and revenue.
Before, there was a lot of saying no,” says Ogden. “Now it’s: yes, we can do that, and we have the analytics to support it.
What the story claims, and what we checked
We compared the story with its live page on Oct 4, 2026.
- The figure: 26%CheckedPrinted word for word on the page, near the name of Four Hands.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Four Hands.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Four Hands uses CoveoCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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