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How Autodoc uses Kore.ai

30%

“30% reduction in human agent workload”

As published on kore.ai. Captured by usedby on Oct 2, 2026.

What happened

Autodoc, an online retailer of vehicle spare parts, uses Kore.ai AI for Service to automate routine support requests such as order tracking and refunds through multilingual self-service. It also gives human agents AI tools for guidance and knowledge retrieval.

Summary written by usedby from the source page, in English. The figures are those of Kore.ai and Autodoc, not ours.

  • 20%“20% decrease in average handling time (AHT)”
  • 15%“15% improvement in first-contact resolution (FCR)”
  • 11%“11% increase in self-service usage”
  • 10%“10% increase in agent productivity”

30% reduction in human agent workload, addressing the previous shortfall in effective self-service that left routine inquiries dependent on human support

From the page. kore.ai, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 30%CheckedPrinted word for word on the page, near the name of Autodoc.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Autodoc.
  • Autodoc uses Kore.aiCheckedConfirmed line. Latest check across sources: Oct 2, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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