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How Axis Bank uses Gupshup

40X

“achieving 40X user growth since launch”

As published on gupshup.ai, March 2023. Captured by usedby on Oct 8, 2026.

What happened

Axis Bank uses an AI chatbot called Aha!, built with Gupshup, to handle routine customer banking requests such as fund transfers, card blocking, bill payments, cheque book orders and loan applications across multiple channels around the clock.

Summary written by usedby from the source page, in English. The figures are those of Gupshup and Axis Bank, not ours.

  • 20 million“processing over 20 million customer queries with 97% accuracy”
  • 50X“Transaction volumes surged 50X”

Aha! delivered exceptional results for Axis Bank, processing over 20 million customer queries with 97% accuracy while achieving 40X user growth since launch. Transaction volumes surged 50X, demonstrating strong customer adoption and confidence in the AI-powered solution.

From the page. gupshup.ai, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 40XCheckedPrinted word for word on the page, near the name of Axis Bank.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Axis Bank.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Axis Bank uses GupshupCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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