The use case: how Birdie Care deploys Intercom
Birdie Care uses Intercom as its support platform and Fin, Intercom's AI chatbot, as its primary solution for automated support and bot-based resolution of partner queries. The team reviews Fin conversations to find gaps in help center content.
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A 2pp increase in CSAT scores in August and September, sustaining a score of over 90% for more than a year.
A 20pp increase in auto-resolution rates within just two months.
reduced the expected headcount the team would need to meet increasing demand for the year ahead by 30% thanks to the efficiency gains of AI and automation
In the customer’s words
We had a brief period where we looked at Zendesk and actually started trying to implement it. Within a week, we pivoted back.Intercom users in HealthTech & Digital Health
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- Oct 5, 2026
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Since integrating Fin, Birdie has witnessed a remarkable improvement to its support efficiency. “Fin is now resolving 26% of our conversations, a significant improvement from our previous benchmarks,” says Luke.