The use case: how Breville deploys Confluence
Breville uses Confluence for knowledge management, with a product team storing specs and key decisions there. Its Marketing Operations team uses Confluence databases to keep a product launch calendar updated automatically from Jira, alongside Jira and Jira Service Management.
More reported results
Figures published in Confluence’s case study. They are not independently measured by usedby.
More than 30 teams now use the Breville Service Desk
an average customer satisfaction score of 4.9 out of 5
In the customer’s words
In no time, we had a single point of contact for all support across Breville.Other companies using Confluence
Customers across industries, with public evidence.
CiscoConfirmed
DeichmannConfirmed
Domino's Pizza EnterprisesConfirmed
DropboxConfirmed
IressConfirmed
Kaizen GamingConfirmedGo straight to the source
Based on Confluence’s published case study. We check the public evidence; the results are reported by the vendor.
atlassian.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 75,000 ticketsChecked
Printed word for word on the page, near the name of Breville.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Breville.
- Breville uses ConfluenceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Together, these teams now manage more than 75,000 tickets every year using Jira Service Management, with an average customer satisfaction score of 4.9 out of 5.