The use case: how Broadcom deploys Moveworks
Broadcom uses Moveworks as a conversational AI assistant inside Google Chat to handle IT support requests such as password resets, ticket creation and status, and knowledge base questions. It also supports Day-1 onboarding of employees from acquired companies.
More reported results
Figures published in Moveworks’s case study. They are not independently measured by usedby.
Since deployment, Moveworks has resolved more than 75,000 total IT issues at Broadcom.
The platform was implemented in weeks using Broadcom’s historical service desk ticket data and a knowledge base of more than 3,000 articles, with minimal internal IT resources required.
Autonomous resolution increased from approximately 10% at launch to 54%, and as of 2025, Broadcom has subsequently enabled its AI Assistant to resolve 88% of support requests.
In the customer’s words
You don’t want your users going all over the place to search for information. The advantage of our Moveworks AI Assistant is that there’s one familiar go-to place for employees to get their answers.Other AI tools used by Broadcom
Other public relationships recorded on usedby.
Explore Broadcom’s AI stack
Moveworks users in Semiconductors & Hardware
Companies in the same sector, with public evidence.
See all Moveworks customers
Go straight to the source
Based on Moveworks’s published case study. We check the public evidence; the results are reported by the vendor.
moveworks.com- Last checked
- Oct 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 88%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Broadcom.
- Broadcom uses MoveworksChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
With Moveworks, Broadcom now resolves 88% of support issues autonomously, up from approximately 10% at launch.