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Search tools, companies

How BRP uses Coveo

As published on coveo.com. Checked by usedby on Oct 10, 2026.

What happened

BRP uses Coveo as the search engine behind its Salesforce-powered dealer portal, covering the knowledge base and case management, where it suggests articles to dealers. It also uses Coveo analytics to understand how its dealer network works day to day.

Summary written by usedby from the source page, in English. The figures are those of Coveo and BRP, not ours.

We now deployed the two months ago, the case management portion of it, which is providing, suggested articles to dealer and now dealers are finding the same information pulling from the knowledge or lithium that is in the knowledge base.

From the page. coveo.com

Analytics tell me if there is a content gap, as well, so that we know we have to create articles to help with specific issues.

Jasmin Boudreau, Manager, Strategic Planning, BRP. Source, captured Oct 9, 2026

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of BRP.
  • BRP uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo12%“↑12% in registrations for seminars and email marketing”Fasken uses Coveo. Another customer of Coveo