How Cambia Health Solutions uses BigPanda
30 seconds
“critical alerts can now be identified within 30 seconds”
As published on bigpanda.io, April 2023. Captured by usedby on Oct 7, 2026.
What happened
Cambia's network operations center uses BigPanda to ingest monitoring and change data, deduplicate, filter and correlate alerts into incidents, and enrich them with business context. Incidents are then ticketed once in the ITSM tool and routed to the correct response team.
Summary written by usedby from the source page, in English. The figures are those of BigPanda and Cambia Health Solutions, not ours.
- 83%“Automated their process to 83%, enabling identification of critical alerts within 30 seconds”
- 95%“NOC overall SLA met: 95%”
- 91%“NOC critical alert SLA met: 91%”
- 30 minutes“Through this process alone, Cambia’s NOC team is now able to adhere to the 15-minute service level agreement (SLA) to identify critical alerts and incidents, which previously took 30 minutes on average.”
Cambia’s newfound visibility through the reduction of alert noise and enhanced alert enrichment strategies allowed the NOC to automate their processes; critical alerts can now be identified within 30 seconds.
BigPanda has helped significantly with deduplicating, correlating, and automating our process. We have a better understanding of what is impacted throughout the organization and how to fix it quickly.
What the story claims, and what we checked
We compared the story with its live page on Oct 7, 2026.
- The figure: 30 secondsCheckedPrinted word for word on the page, near the name of Cambia Health Solutions.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Cambia Health Solutions.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Cambia Health Solutions uses BigPandaCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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