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How Ciena uses Moveworks

85%

“Key improvements include 85% approval time reduction - from three days to 30 minutes”

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Ciena uses Navi, an AI assistant built on Moveworks, as a single conversational entry point for employee IT and HR support. It automates routine approvals and access changes and answers employee questions from company systems without tickets.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Ciena, not ours.

  • 100+“Automating 100+ use cases accelerated approvals, reduced manual workload, and helped half the workforce get fast, reliable support around the clock.”
  • 20%“Our adoption and growth are tremendous — it’s increasing every quarter by 20%.”

Ciena used Moveworks agentic AI to support 100 unique use cases, from routine approvals to everyday access changes, removing repetitive tasks that had previously consumed support teams’ time.

From the page. moveworks.com, captured Oct 8, 2026

Our adoption and growth are tremendous — it’s increasing every quarter by 20%. Employees are asking more questions, and the AI Assistant keeps up with every one.

Lalit Kumar, Senior Analyst, Ciena. Source, captured Oct 8, 2026

Our adoption and growth are tremendous, and it is increasing every quarter by 20%. Interactions are also increasing, which means our employees are asking more questions from the AI bot.

Lalit Kumar, Senior Analyst, Ciena. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 85%CheckedPrinted word for word on the page, near the name of Ciena.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Ciena.
  • Ciena uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

Ciena uses KognitosAnother tool at Ciena25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks$1.5M“Databricks avoided approximately $1.5M in staffing costs”Databricks uses Moveworks. Another customer of Moveworks