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Community Choice Credit UnionwithZest AI

How Community Choice Credit Union uses Zest AI

ConfirmedVendor case study · Checked Oct 24, 2026
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The use case: how Community Choice Credit Union deploys Zest AI

Community Choice Credit Union uses Zest AI's machine learning underwriting to automate and speed up lending decisions across its credit card, auto, personal loan and home equity portfolios, integrated with its MeridianLink loan origination system.

More reported results

Figures published in Zest AI’s case study. They are not independently measured by usedby.

300+

This boost in efficiency allowed them to see results quickly with 300+ borrowers approved on the same day they applied.

63%

63% personal loan decisions automated

60%

60% credit card decisions automated

In the customer’s words

Community Choice Credit Union’s partnership with Zest AI helps us stay committed to serving our members, allowing us to expand access to credit and deliver fast, instant decisions that members have come to expect.
Devin T. Neu, AVP, Consumer Lending, Community Choice Credit Union — Source

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More stories

Go straight to the source

Based on Zest AI’s published case study. We check the public evidence; the results are reported by the vendor.

zest.ai
Last checked
Oct 24, 2026
zest.aiCaptured Zest AI case study about Community Choice Credit UnionOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • The figure: 57%Checked

    Printed word for word on the page, near the name of Community Choice Credit Union.

  • The passage quoted aboveChecked

    Copied word for word from the page, near the name of Community Choice Credit Union.

  • Community Choice Credit Union uses Zest AIChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.

In CCCU’s first 90 days using Zest AI’s home equity underwriting solution, the lending team has gone from 0% to 57% automation. This boost in efficiency allowed them to see results quickly with 300+ borrowers approved on the same day they applied.
From the page. zest.ai