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How Daily Harvest uses Kustomer

10%

“The team tracked a 10% increase in weekly revenue”

As published on kustomer.com. Checked by usedby on Oct 9, 2026.

What happened

Daily Harvest uses Kustomer as its CRM and customer service platform, integrated with Shopify and Klaviyo, to centralize customer order and communication history and handle inquiries across DTC and retail channels. Agents also use it to see upcoming subscription orders so they can upsell, save subscriptions and offer discounts.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Daily Harvest, not ours.

  • 31%“A third (31%) of inbound phone calls involve some sort of automation.”

Now having visibility in Kustomer to see when a customer's next subscription order is approaching, Daily Harvest service agents can upsell, save subscriptions, and offer strategic discounts with insights from Kustomer.

From the page. kustomer.com

With Kustomer, Shopify and Klaviyo working seamlessly together, we’ve transformed our customer service into a proactive, revenue-generating function.

YuJin Yong, VP of Digital, Daily Harvest. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 10%CheckedPrinted word for word on the page, near the name of Daily Harvest.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Daily Harvest.
  • Daily Harvest uses KustomerCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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