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How Databricks uses Moveworks

$1.5M

“Databricks avoided approximately $1.5M in staffing costs”

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Databricks uses an AI assistant called R2DB, built on the Moveworks platform, to give employees a single entry point for IT and HR support. It answers questions, automates routine workflows, and resolves tickets with little or no human involvement.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Databricks, not ours.

  • 73%“73% ticket deflection with the Databricks AI Assistant, R2DB”
  • 3.5K+“3.5K+ weekly answers”
  • 70“Employee IT NPS rose from 30 to 70 after launch.”

By deflecting routine tickets, Databricks avoided approximately $1.5M in staffing costs

From the page. moveworks.com, captured Oct 8, 2026

We’ve reduced agents, deflected thousands of tickets, and saved over a million dollars — all while delivering faster, higher-quality support. R2DB is a game changer.

Naveen Zutshi, CIO, Databricks, Databricks. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: $1.5MCheckedPrinted word for word on the page, near the name of Databricks.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Databricks.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Databricks uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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