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How Dr. Bronner's uses Gorgias

$100,000

“$100,000 saved per year by switching from Salesforce to Gorgias”

As published on gorgias.com, October 2024. Captured by usedby on Oct 8, 2026.

What happened

Dr. Bronner's replaced Salesforce Service Cloud with Gorgias for customer support, using AI Agent, Flows, a Help Center and integrations with Shopify and Loop Returns to automate routine inquiries such as order status and returns. Voice and SMS were later added to the same platform.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Dr. Bronner's, not ours.

  • 45%“45% of all customer service inquiries automated after only 2 months.”
  • 11%“11% improved customer satisfaction score after migrating platforms by freeing up time for more loyalty-building conversations and personalized interactions.”
  • $13,585“In the past six months, Dr. Bronner’s has saved $13,585 (the equivalent of nearly twenty days' worth of work for their team) by automating 45% of inquiries.”
  • 3+ days“3+ days per month in team time-savings by handling routine inquiries efficiently, allowing the team to focus on personalized and complex customer engagements.”

Dr. Bronner's replaced Salesforce Service Cloud with Gorgias and cut about $100,000 a year in licensing and developer costs.

From the page. gorgias.com, captured Oct 8, 2026

By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers.

Emily McEnany, Senior CX Manager, Dr. Bronner's. Source, captured Oct 8, 2026

We had to make our tools work for us, not against us. Gorgias was a huge opportunity, and we decided to jump in headfirst. Within the first 30 days, we were able to automate 30% of customer interactions and are now up to 45%.

Emily McEnany, Senior CX Manager at Dr. Bronner’s, Dr. Bronner's. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: $100,000CheckedPrinted word for word on the page, near the name of Dr. Bronner's.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Dr. Bronner's.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Dr. Bronner's uses GorgiasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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