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How Cabau Lifestyle uses Gorgias

600%

“600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)”

As published on gorgias.com, February 2026. Captured by usedby on Oct 8, 2026.

What happened

Cabau Lifestyle uses Gorgias's AI Agent and Shopping Assistant on the Gorgias helpdesk to handle repetitive order-related tickets and pre-purchase product questions. This let a small CX team cope with a surge in ticket volume and offer 24/7 email support.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Cabau Lifestyle, not ours.

  • 7%“7% improvement in CSAT with AI Agent, from 4.3 to 4.6 within four months”
  • 50%“50% repeat customer rate through explosive growth”
  • 5-6%“5-6% conversion rate sustained even after the Netflix surge”
  • 6-9“6-9 additional agent hires avoided, while ticket volume tripled”

Cabau Lifestyle introduced AI Agent to support and sell, automating the influx of repetitive pre- and post-purchase tickets driven by the brand’s virality.

From the page. gorgias.com, captured Oct 8, 2026

The fact that AI Agent can resolve so many questions so quickly is amazing. We had a technical issue last BFCM that created a 600-question pile-up, and AI Agent cleared them from the queue in minutes.

Coen Fredriks, Chief Commercial Officer, Cabau Lifestyle. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 600%CheckedPrinted word for word on the page, near the name of Cabau Lifestyle.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Cabau Lifestyle.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Cabau Lifestyle uses GorgiasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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